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Communications, media, radio, tv Jobs in Lagos, Nigeria
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PressOne Africa
Customer Experience And Data Analyst
Lagos, Nigeria
PressOne Africa
Product Manager - Onboarding & User Engagement
Lagos, Nigeria
PressOne Africa
Telesales Manager
Lagos, Nigeria
Wave NG
Retail Store Assistant (Book Store)
Lagos, Nigeria
Wave NG
Catering Manager
Lagos, Nigeria
PressOne Africa
SEO Specialist
Lagos, Nigeria
Wave NG
CLOSEDCustomer Service Personnel (Restaurant)
Lagos, Nigeria
Wave NG
CLOSEDWaitress, Club Cafe
Lagos, Nigeria
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Wave NG
CLOSEDWaitress, Club Cafe
Lagos, Nigeria
Closing: May 23, 2024
12 days remainingPublished: May 6, 2024 (5 days ago)
Job Requirements
Education:
Work experience:
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Job Summary
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What You Should Have
- Bachelor's Degree in Data Science, Computer Science, Mathematics, or a related field.
- 2+ years of experience working with data analysis tools (Excel, SQL, Python, Tableau, or similar).
- Passion for understanding customer needs, behaviour and improving user experiences.
- Excellent problem-solving and critical thinking skills.
- Strong written and verbal communication.
Responsibilities
What You Should Have
- Bachelor's Degree in Data Science, Computer Science, Mathematics, or a related field.
- 2+ years of experience working with data analysis tools (Excel, SQL, Python, Tableau, or similar).
- Passion for understanding customer needs, behaviour and improving user experiences.
- Excellent problem-solving and critical thinking skills.
- Strong written and verbal communication.
- Data Analysis and Reporting: Dive deep into PressOne Africa's customer data, identifying trends, bottlenecks, and areas for improvement across the journey. Build dashboards and reporting structures to track key metrics.
- Customer Journey Mapping: Create visual representations of how customers interact with PressOne, highlighting where they excel and where they stumble.
- Engagement Campaigns: Design and test engagement initiatives such as targeted campaigns, educational content, and incentives tailored to drive higher call volumes.
- Collaboration & Experimentation: Work with teams to design tests and experiments to improve onboarding, drive engagement, and increase customer satisfaction. Analyse results and propose improvements.
- Insights and Action: Translate complex data findings into clear recommendations. Work with the team to implement impactful changes to our customer experience.
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